Support
We usually reply within a day or two.
Need a hand with Matic? Email support@getmatic.app and include your iPhone model and iOS version — it helps us help you faster.
Common questions
Blocking isn't working
Open Settings → Screen Time and confirm Matic still has authorization. Then reopen Matic and check Settings → Blocking — the Apps row shows how many are blocked; “None” means nothing is selected yet.
I earned minutes but can't start a session
A session lifts blocking only while you have a balance and no other session is running. Sessions cap at 60 minutes. If a session looks stuck, fully close and reopen Matic — it settles any expired session on launch.
My NFC tag won't scan
Hold the top of your iPhone near the tag for a second. Make sure the tag is still paired to the habit in the habit's settings, and that it isn't on a metal surface that interferes with the antenna.
My location habit didn't complete when I arrived
Automatic arrival needs Location set to “Always” for Matic (Settings → Privacy & Security → Location Services). Either way, you can open the habit and tap to complete it while you're at the spot — the tap verifies your location on the spot.
When does a used emergency unlock come back?
You have 5 emergency unlocks in any rolling 30-day window, 15 minutes each. A spent one restores 30 days after you used it; the Time screen shows how many remain.
Did I lose my streak?
Streaks count days a scheduled habit was completed. If a habit isn't scheduled on a given weekday, that day doesn't break the streak. Check the habit's schedule if a day looks off.
Still stuck?
Email support@getmatic.app with a short description of what happened and what you expected. Screenshots are welcome. Matic is made by Prohuman LLC.